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Privacy Policy


This privacy policy sets out the way we process your personal information. It deals with how we collect information, what we do with it, how we protect it and what controls or rights you have. By visiting primaryportal.com or becoming a client of Primary Portal Solutions Ltd you are accepting and consenting to the practices described in this policy. We may change this policy from time to time. The date this policy was last updated is shown at the end of this document.

As a data controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the General Data Protection Regulations (EC Directive) 2016 (GDPR).

We are recorded on the ICO Data Protection Register under registration number A8775555

Your privacy

We are committed to protecting the privacy of our clients and will treat all information you give us with care.

We promise to:

  • Tell you why we collect personal information, how we do this and what we use it for.

  • Only collect the information we need to deliver the service to you.

  • Never sell your personal information or let other organisations use it for marketing.

  • Keep the personal information up to date and ensure it is safe and secure.

  • Require any suppliers or partners who work with us to have privacy policies.

Who we are

In this policy references to Primary Portal Solutions or PPS are to Primary Portal Solutions Ltd, company registration number 12639845. Our company registered address is: Broadley House, 2nd floor; 48 Broadley Terrace; London; NW1 6LG

What information we collect and how we collect it

We collect personal information about you to enable us to provide the service to you. This includes:

  • Name and address

  • Email address and telephone numbers

  • Any information you provide to us when you become a client of Primary Portal Solutions Ltd

When you visit our website, we collect information about your IP address and pages you visit. This does not tell us who you are or your address, unless you choose to provide that information.

We collect the personal information in the following ways:

  • When you provide information by filling in a form whether on our website or a paper form.

  • In meetings with you.

  • When you correspond with us by email, phone or other ways.

  • When you participate in discussion forums or other social media on our site or sites managed by us.

  • Information from third parties including business partners, service providers, technical sub-contractors, payment and delivery services, advertisers when you have given permission to share it with us. 

How we use the information and why we need it

We use the personal information to provide the services and to meet our contractual commitments to you. In addition, this may include: Processing – this will include using the information to fulfil any request made by you to receive one of our services or to fulfil a contract with you. Legitimate interests – Primary Portal Solutions Ltd also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights. These legitimate interests include providing you with information on products or services, feedback or offers by partner service providers. Consent – where we need your consent we will ensure you are as fully informed as possible and use that consent solely for the reason you have given it to us. You will be able to change your mind at any time by contacting us at the address in paragraph 10 or by email dpo@primaryportal.com Any email or text to you will have a link to let you do so.

Who will see the information?

Your information will only be accessible to our employees and only where it is appropriate in respect of the role they are carrying out. We will never sell your information or let other organisations use it for their own purposes.

We will only share your personal information:

  • If you have consented to us doing so and for the specific reason your consent was given. You will have the opportunity to withhold consent when you complete the form on which we collect the data or you can do so by writing to us at the address in paragraph 10, or sending us an email to dpo@primaryportal.com

  • When we are legally required to, or because of a lawful request by a governmental or law enforcement authority.

  • If we sell our business or merge with another organisation or form a new entity.


The security of your personal information is very important to us.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. All the personal data is processed in the UK however for IT hosting and maintenance your information may be situated outside the European Economic Area (EEA).

You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

Your rights

You have the following rights:

  • Transparency over how we use your personal information (right to be informed).

  • To request a copy of the information we hold about you, which will be provided to you within one month (right of access).

  • An update or amendment of the information we hold about you (right of rectification).

  • To ask us to stop using information (right to restrict processing).

  • Ask us to remove your personal information from our records (right to be forgotten).

  • Request us to remove your information for marketing purposes (right to object).

  • To obtain and reuse your personal data for your own purposes (right to portability).

  • Not to be subject to a decision based on automated processing.

You can email us about any of these rights at dpo@primaryportal.com

There is no charge for a request and we will respond to the request within one month.

Retention of Information

We hold your information only for as long as necessary for each purpose we use it. This will normally be ten years from our last interaction with you unless for legal or taxation reasons it is necessary to retain it for a longer period.

How to contact us

If you have any questions about this privacy policy or your rights regarding processing your personal information, or wish to make a complaint please contact:

Primary Portal Solutions Ltd
Broadley House
2nd floor
48 Broadley Terrace
United Kingdom

Email: dpo@primaryportal.com

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Broadley House
48 Broadley Terrace
London NW1 6LG
United Kingdom

Company number: 12639845
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